Returns and Shipping

Returns

RETURN POLICY

Since we are a wholesaler and sell at lowest available prices, we cannot and will not accept returns on opened merchandise.

All unopened merchandise can be returned within 30 days for exchange or credit.

Any unopened return received after 30 days of purchase will be refused.

Customer is responsible for all shipping charges on returns.

All returns are subject to a 20% restocking fee.

No returns on special orders.

You must email or call before returning an item/s back to Super Health Center.

If we confirm your request qualifies, we will note your order that you will be making a return and approve it.

What will happen if you do not contact us and you decide to send something back? The package will be marked “return to sender” and sent right back to you.

Please follow our return procedure.

Attention: Due to the amount of recent returns, if you used a free shipping code when placing your order, then decide to return it to us, you will be responsible for paying back what the original shipping cost would have been. It will be deducted from your credit.

Mail returns to:

Super Health Center c/o Return Dept
4866 Duff Drive  Suite F
West Chester, Ohio 45246

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at [email protected]. Be certain to state your order #.

Cancelling Orders 

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee.

Filing a charge-back with your credit card company and receiving the package is a felony. Super Health Center reports all internet crimes to the proper authorities and turns violators over for to our collection lawyers.

Customers filing charge-backs are responsible for all fees incurred to collect the debt.

Shipping

Thank You for visiting the Super Health Center Shipping and Information Page.

When will my order ship?

We process orders Monday through Friday. We do not process or ship orders on weekends or holidays. We get most orders out the same or next day. If we use UPS, you will get an email from UPS and one from customer service when your order ships.

Please allow 7-14 business days for orders to arrive. If we encounter shipping issues with your order we will notify you by email or phone.

SHIPPING

All in-stock orders are shipped within 24-48 hrs. If an item is out of stock and is not expected within 48 hours, we will email you and give you a projected ship date.

Please make sure you provide a correct shipping and email address on your order. UPS charges $15.00 for incorrect or misspelled shipping information. This will be charged to the customer’s credit card.

We do not process orders after 1PM EST or on Saturdays and Sundays.

Incorrectly Inputting Shipping Information

If you incorrectly input your address, forget to add your suite or apartment number, input your zip code incorrectly, you will be charged $15.00. UPS charges Super Health Center this fee to send it back or to intercept your package when they cannot find your shipping destination.

If you want your order re-shipped it will be the original shipping cost of your order plus the $15.00 fee.

If you want to cancel the order, your credit will be minus the $15.00 fee, 20% re-stock fee and minus the shipping cost. So please review and confirm you have input the correct address when ordering.

What is Package Delivery Insurance?

Insure your package arrives every time. For $1.99 your package delivery is guaranteed. The $1.99 covers your package 100%. If your package is lost, stolen or damaged during shipping it is replaced and re-shipped at no cost to you.

*Does not cover International Shipments

Domestic Shipping 

All orders are shipped either USPS or UPS. USPS tends to be more affordable with smaller packages (less than 5 pounds), so please keep this in mind when ordering.

Flat Rate Super Saver is a flat $6.95 for any order under 2 pounds. Any order over 2 pounds, then standard shipping rates will apply.

By choosing this method your order will either be shipped UPS or USPS Ground.

You may or may not get a tracking number depending on the method that we choose to ship your order. All orders will arrive between 3-8 business days. (Only valid on USA orders – excluding HI and AK and US Territories)

USPS Priority Rate is $7.95 plus $1.00 per each additional item. Any order over 5 pounds, you will be called or emailed with an exact shipping quote to make sure you are OK with the cost.

USPS Express Mail (1-2 days arrival time) is $25.99 plus $1.00 per each additional item. Any order over 5 pounds, you will be called or emailed with an exact shipping quote to confirm your approval.

UPS Ground Rate is $9.99 plus $1.00 per each additional item. Any order over 5 pounds incur additional shipping charges. See below.

UPS 3 Day Air Rate is $15.99 plus $1.00 per each additional item. Any order over 5 pounds, incur additional shipping charges. See below.

UPS 2 Day Air Rate is $26.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.

UPS Next Day Air Rate is $35.99 plus $1.00 per each additional item. Any order over 5 pounds, there will be additional shipping charges. See below.

USPS Priority Mail (Alaska, Hawaii and U.S. Territories). Shipments start at $8.95 and 1.00 for each additional item. If your order is over 5 pounds, we will email what the shipping cost will be. Your order will not be shipped until you approve the new total. All orders will be shipped U.S.P.S. Priority Mail.

Ready to Drinks and Liquids are very heavy and will require additional shipping. Proteins and Mass Gainers are typically over 5 pounds as well. Once again, if your order weighs over 5lbs, we will add an additional shipping fee on your order. See below.

We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!

Changes for Shipments that are 5 pounds and over

In an effort to maintain the highest levels of customer service, Super Health Center is changing the way we process orders for orders over 5 pounds. Due to the heavy weight of these packages, it is necessary to charge an additional fee for shipping above the standard ground shipping rate of 9.99 for UPS Ground and 6.95 for USPS Priority. Effective immediately, we will be manually charging this additional fee separately from your online order. Therefore, you will see a charge for the order and our standard shipping rate, followed by another additional charge for the additional shipping fee. See below besides each shipping weight to see what the manual charge will be.

UPS Ground Shipping rates on weight:

0-4 pounds: $9.99
5-9 pounds: $12.99 (3.00 manual charge)
10-14 pounds: $15.99 (6.00 manual charge)
15-19 pounds: $18.99 (9.00 manual charge)
20-24 pounds: $21.99 (will email or call with price)
25-29 pounds: $24.99 (will email or call with price)

– Over 30 pounds we will call or email with price before shipping.
– (Rates do not apply to Alaska, Hawaii, US Territories, International and APO/FPO’s.)
– Does not apply to 3 day, 2 day or next day air shipments

USPS Priority Shipping rates on weight:

0-4 pounds: $6.95
5-9 pounds: $9.95 (3.00 manual charge)
10-14 pounds: $12.95 (6.00 manual charge)
15-19 pounds: $15.95 (will email or call with price)
20-24 pounds: $18.95 (will email or call with price)
25-29 pounds: $21.95 (will email or call with price)

– Over 30 pounds we will call or email with price before shipping.
– (Rates do not apply to Alaska, Hawaii, US Territories, International and APO/FPO’s.)
– Does not apply to USPS Express Mail shipments

UPS Express Shipping

  • Next day air….35.99 & 1.00 each additional item.
  • 2nd day air….26.99 & 1.00 each additional item.
  • 3 day select….15.99 & 1.00 each additional item.

These prices are for orders under 5 pounds. As we stated above, we will not expedite heavy shipments and will call or email you with the rate.

Please realize that it may take 24 – 48 hours to process your order, and that UPS doesn’t pick up or deliver on weekends. By shipping with one of the above selections you will get your package sooner than by shipping ground, but not necessarily in 1 – 3 days.

If I order “NEXT DAY AIR” when will it arrive?

That depends on when you place the order. If you order the product late Friday night, then we will ship it Monday. You should then receive it Tuesday. If we are back ordered on something you want next day air, we will notify you by email and give you the option of waiting and still using next day air or changing to ground shipping. We try to get your order out ASAP! If you order after 12 noon EST, your order will not ship until the following business day.

Shipping to Canada

Canada USPS Priority and Canada UPS

The cost is 26.99 and 1.00 for each additional item. If the order is over 5 pounds we will call or email you with a new price. Please read below as international rules apply to Canadian orders as well.

PLEASE NOTE: If you select Canada UPS, you may be charged an additional fee for delivery. This fee is completely out of Super Health Center’s control.

Canada USPS 1st Class Shipping

The cost is 17.99 and 1.00 for each additional item. If the order is over 5 pounds we will call or email you with a new price. Please read below as for the rules apply to Canadian order as well. No tracking info and can take up to 30 days or longer to deliver.

What about International orders?

We do ship international. You have 2 shipping options International USPS Priority Mail Saver and UPS Worldwide Expedited. See above for details. We will charge your credit card a non-refundable “TEST” amount and ask you to verify that amount. This is a security feature. We may ask you to fax us your picture ID. After confirming your credit card, we will process your order. If the weight is over 5 lbs shipping will cost more.

INTERNATIONAL ORDERS:

What is International USPS Priority Mail Saver? (Most Popular)

If you pick this option it $42.99 and $1.00 for each additional item. It will arrive in 2-8 weeks. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of International USPS Priority Mail Saver packages is almost impossible and customs may not notify you the package has been confiscated so you will still be responsible for the full value of the order.

What is UPS Worldwide Expedited shipping?

If you pick this option, it’s $60.99 and $1.00 for each additional item. It will arrive in 2-8 weeks. If an item is ordered that happens to be illegal in your particular country and it is confiscated, you are still responsible for full payment. Tracking and proof of delivery of UPS Worldwide Expedited packages is almost impossible and customs may not notify you the package has been confiscated so you will still be responsible for the full value of the order.

Attention: Due to the high prices with UPS Worldwide Expedited, sometimes the 60.99 does not cover the shipping cost. If this is the case, Super Health Center reserves the right to send the order International USPS Priority Mail Saver.

Please make sure your email address is correct and a valid phone number is given. This will help ensure that you get your order.

If your order is over 5 pounds we will email you the exact cost of what it will cost to ship. The order will not ship until you approve the new shipping total. It is best to try to keep your orders under 10 pounds.

First time customers with foreign orders may be asked to verify their credit card. A non-refundable amount between $0.01 – $10.00 will be charged to your credit card. The customer will need to contact their credit card co. and retrieve the amount in US $ dollars. Email us this amount so that the remaining balance of the order can be billed to your credit card and your order can be shipped. This is done to prevent the use of stolen credit cards, and will not have to done on future orders.

  • We do not guarantee delivery of these shipments and no refunds will be given on lost, returned or damaged shipments.
  • Delays in international shipping are typical and lead times can extend beyond 8 weeks.
  • If customer refuses to take delivery on an order they are still responsible for all charges incurred from the order.
  • Customer is responsible for all fees involved to collect payment for orders.
  • Super Health Center is not responsible for orders after leaving the United States.
  • We are not responsible for Duties and Customs.
  • We are not responsible for finding and informing you about your country’s Customs regulations.
  • We are not responsible for any confiscations done by your Government for any reason whatsoever.
  • You agree not to file a charge-back with your credit card provider if order is lost or damaged.

Super Health Center reserves the right not to ship to a particular country due to custom laws and regulations

* By placing your order, you agree to the terms of our International Shipping Agreement.

What about customs in my country?

It is your responsibility to check your country’s customs policies and only order if it is accepted into your country. We cannot refund an order if it is taken or lost by your country.

How do you ship to the military?

We use the U. S. Post Office. They get it to the military and they take it from there. It is difficult to tell you how long it takes due to where you may be in the military.

APO/Military Orders 

All APO/Military orders are shipped via USPS. Shipping will be added when the order is processed, if you need to know the shipping charge send us and email with the order. Since these are sent inside the US and then the Military forwards them shipping is usually at the Domestic rate. Delivery time is usually 1-3 weeks.

Please Read: If the package is over 9 pounds we will put the order on hold and get the exact price through USPS and email you so you can decide if you want to pay the extra shipping cost.

Do I get a tracking number from UPS?

Yes.When we process your order, you get a tracking number emailed to you from UPS after 4pm Eastern Standard Time the day your order ships so you can track the order. We need an accurate email to get this to you.

Our Email: [email protected]

Phone: 1-800-721-8443