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Customer Service

Customer Service

Welcome to SuperHealthCenter.com



Thank you for choosing us as your Nutrition Supplement supplier. We here at SuperHealthCenter are proud to serve all you supplement and health needs.

Payment options:

We accept credit cards, checks & money orders.

We accept all Major Credit cards .... Credit Cards

Secure Ordering during checkout process.... 128-Bit Secure Processing

Please make sure you input your correct billing address for your credit card (this is the address your credit card bill is sent to). If you want it shipped to a different address than the bill to address, please state reason under comments. We may have to call you to verify security information about your credit card.

Here are the questions we get asked most often. Read these to see how we try to make your online ordering process, safe, secure and enjoyable. We want to be your one stop shopping source for all your supplements. Email us with any suggestions and we will try to put it on the site!

We truly want you to be SATISFIED! If you have a problem, call or email us and we will fix your problem.

Office Hours

8am - 5pm EST M-F

Can I order by phone, fax or mail?

Call us at 1-800-721-8443 between the office hours posted above to place an order over the phone.

You can also mail a money order or check to:

SuperHealthCenter
9450 Colerain Ave.
Cincinnati, Ohio 45251

Do I get a tracking number from UPS?

Yes! When we process your order, you get a tracking number emailed to you from UPS after 4pm est so you can track your order right to your doorstep! We need an accurate email to get this to you.

Are these the same products we see for twice as much on other sites?

Yes! As stated above, we would love to keep you as an Superhealthcenter patron. We have been involved in the Health and Fitness industry for 15 years and work very hard to find the best health products and body building supplements on the market. By doing this and warehousing the products ourselves, we are able to cut out any middle man cost. That is why we are able to have such low and competitive pricing.

I was on another site that brought me to SuperHealthCenter

We have a an extremely large affiliate program that has over 1000 different members. WE do not know who all these people or sites are, nor do we have time to find out who these peoples or sites are. Remember that these sites may have wrong product information, that is not our fault. Please email us the page URL so we can contact them to fix any wrong information. Just know that we are the final authority of what we carry on our website (SuperHealthCenter.com). Make sure you read what you are purchasing on Superhealthcenter after coming from an affiliate site, because what is stated on Superhealthcenter is what is always correct. We only have and own one website (SuperHealthCenter.com), we have NO ownership or partnerships with any of our affiliates, so we do not accept responsibility if you come from one of our affiliates and you think you are purchasing exactly what they are stating. Please contact the original site (affiliate) you came from if you feel you are entitled to a refund, because we will not issue one if you fall under any of these circumstances.

Auto-Ship Program:

We do not have one. You will only receive an order from Superhealthcenter if you place the order.

How do you bill my credit card?

It will show up as Superhealthcenter.

What type of packaging is my order shipped in?

We understand the need for privacy so our orders are shipped in plain brown boxes or padded envelopes. The shipping label will say "Fullfillment Dept" to ensure further privacy.

RETURN POLICY

Since we are a wholesaler and sell at rock bottom prices, we cannot and will not accept returns on opened merchandise. We are not a try and buy store. Since every individual has a different perception of what does and doesn't taste good, opened products will not be accepted for return as a result of dissatisfaction with taste, dissatisfaction with product results, etc. All un-opened merchandise can be returned within 30 days for exchange or credit. We feel 30 days is plenty of time to decide if you want to return something to us. Any order received after 30 days of purchase will be sent right back to you. Customer is responsible for all shipping charges on returns. All returns are subject to a 20% restocking fee. No returns on special orders. You must email or call before sending something back to Superhealthcenter. Once we hear from you, we will note your order that you will be making a return.

What will happen if you do not contact us and you decide to send something back? We apologize, but the package will be marked "return to sender" and sent right back to you. Please follow our return procedure and we will be happy to work with you and get you your credit as soon as your return arrives to our Return Dept.

Mail returns to:

Superhealthcenter c/o Return Dept
6905 Plainfield Road
Cincinnati, Ohio 45236

What if I do not like the product?

As we stated above, we are a wholesaler and we DO NOT manufacture any of the products on Superhealthcenter.com. You can not return opened merchandise! We are not a try and buy store. Since every individual has a different perception of what does and doesn't taste good, opened products will not be accepted for return as a result of dissatisfaction with taste, dissatisfaction with product results, etc. Also, we will not and do not offer any money back guarantee's. If you file a chargeback with you credit card company because you do not like a product you purchased from Superhealthcenter we will take legal action against you. By placing your order you agree to this.

DAMAGES/SHORTAGES

All orders are photographed with a digital camera and tripled check for accuracy. All shortages are to be reported within 24 hours of receipt. Please keep the original carton. Please report all damages within 24 hours so we may file claim with shipper. Email us at Report Damages or Shortages Be certain to state your order #. Once we file the claim we can re-ship your damaged product.

If we shorted you a product on your order, we will re-ship that product ASAP! We are not perfect and do mistakes, so we will fix the problem at no extra cost to you and as quickly as possible.

What if UPS shows my order was delivered but it is not at my house?

First of all, check with your neighbors, rental offices, behind bushes or in a side door of your home. You might be surprised how many people call us back and tells us that their package was in one of those places. Once you have done those things, and you still can not find your package, then call us. We will file a claim with UPS and they will start an investigation. Once their investigation is complete and they can not locate the package, we will then re-ship your order.

Cancelling Orders

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped can not be cancelled and must be returned by the customer for a 20% restocking fee. Filing a chargeback with your credit card company and receiving the package is a felony. Superhealthcenter reports all internet crime to the proper authorities and turns the person over for to our collection lawyers. Customers filing chargebacks are responsible for all fees incurred to collect the debt.

I was charged twice by Superhealthcenter

No you were not! It is impossible with our system to charge you twice. What you are seeing is a authorization amount making sure your account has the funds to pay for the order, and then once we charge your credit card you will see that charge. Once we charge your card, the authorization amount will be removed by your bank or credit card company, but IT IS NOT a duplicate charge.

When do you charge my order:

You order will be charged the day it ships and no sooner. It is a bad business practice to charge orders and then not ship it for 1-2 weeks.

You charged me additional shipping:

When you placed your order you agreed that you had read and understood the shipping prices.

This is taken directly from the store check out page:

Proteins, Ready to Drinks and Liquids are very heavy and will require additional shipping. Once again, if you order weighs over 5lbs, we will add additional shipping to your order.

You will get one confirmation without the added shipping and a second with the shipping cost updated.

We will not expedite heavy shipments and we will call you about your rate if your order is an excessive rate!

This is from your order confirmation:

Extra shipping charges can occur:

If your package weighs over 5lbs, there will be additional shipping charges added to your total. Please read the customer service page for any additional details.

All other inquiries superhealthcenter@yahoo.com Be certain to state your order #.

You can also reach us at customerservice@superhealthcenter.com

Shipping rates on weight:

0-5 pounds: $6.99
6-10 pounds: $8.99
11-15 pounds: $11.99
16-20 pounds: $14.99
21-25 pounds: $17.99
26-30 pounds: $21.99
Over 31 pounds we will call or email with price before shipping.

We will not expedite (next day, 2nd day, 3 day) heavy shipments (over 10 pounds)and we will call you about your price if your order has an excessive rate!

The label or ingredients are different

Manufacturers continually change product specifications. While we try our best to keep product descriptions up to date, they do not necessarily reflect the latest information available from the manufacturer. We are not responsible for incorrect or outdated product descriptions and/or images.

Can I combine coupons?

Unfortuanately, you can not. Only one coupon can be used per order. Use the coupon which saves you most money.

DISCLAIMER

The sale of certain supplements to minors is strictly prohibited. These include, but not limited to, any pro-hormone (andro or norandro based), and any ephedra based products.

All statements on this web site have not been evaluated by the US Food and Drug Administration. The products are not intended to prevent, cure, treat or diagnose any disease.

Please consult your Physician before taking any of the products on this site.

Questions:

Feel free to email our fitness and nutrition expert with a Customer Question pertaining to any of the products on Superhealthcenter.com. All questions are answered usually within 12-24 hours.


WHAT OUR CUSTOMERS SAY